Welcome to spareroom.net.au ("SpareRoom", "we", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, create an account, publish a listing, contact another member, or contact our support team.
Click on the links below to jump to each section:
Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use.
We collect the following types of information about you:
Information you provide directly: When you register, create a profile, list a room, search for a room, send messages, submit enquiries, or contact support, we may collect information such as your name, email address, phone number, suburb, listing details, profile content, photos, and the messages you send through the Service.
Information from third parties: If you sign in through a third-party service or interact with us through connected tools, that provider may share limited account information with us, subject to your settings with that provider.
Usage, analytics, and device information: We may collect information about how you access and use the Service, including IP address, browser type, device information, pages viewed, referring URLs, and actions taken on the site. We use this information to operate, maintain, secure, and improve the Service.
Cookies and similar technologies: We use cookies and similar technologies to remember your session, keep you logged in, measure site performance, understand usage patterns, and improve the user experience.
Communications: If you contact us, report a listing, or communicate with another member through SpareRoom, we may keep a record of those communications for support, trust and safety, moderation, and legal compliance purposes.
We may share your information with service providers who help us operate SpareRoom, including hosting, email delivery, analytics, moderation, and support tools. Those providers receive access only as reasonably necessary to perform services on our behalf.
We may disclose information where required by law, regulation, court order, or legal process, or where we reasonably believe disclosure is necessary to protect our users, investigate misuse, enforce our Terms, or defend our rights and property.
Storage and processing: Your information may be stored and processed in Australia or in other locations where our infrastructure or service providers operate.
Keeping your information safe: We use commercially reasonable administrative, technical, and organisational safeguards designed to protect the integrity and security of information collected through the Service.
Compromise of information: If we become aware of a security incident affecting your personal information, we will investigate and take the steps we consider appropriate under the circumstances, including notifications required by law.
Account information: You can update your profile, listing content, and communication preferences through your account settings.
Cookies and tracking: Most browsers allow you to manage cookies through browser settings. Disabling cookies may affect some features of the Service.
Retention: We may retain account information, listing content, and communications for a commercially reasonable period where needed for backups, fraud prevention, legal compliance, trust and safety, or dispute resolution.
SpareRoom is not intended for children. Users must be at least 18 years old to register and use the Service.
We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein.
If you have any questions about this Privacy Policy or the Service, please contact us.
We may modify or update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or privacy practices. Please review this page periodically for the latest version.