Most room rental arrangements work well, but occasionally issues arise. Here is how to handle them.

Step 1 — Communicate directly first

Many issues can be resolved by having a calm, direct conversation. Use the on-site messaging system to raise your concern in writing, so there is a clear record. Be specific about the problem and what you would like to happen.

Step 2 — Contact us

If direct communication does not resolve the issue, contact us. We can review the message history and, where appropriate, help mediate. Because all messages go through our system, we are able to see the full communication history between both parties.

Step 3 — Leave the arrangement

If the situation cannot be resolved, either party may end the arrangement. We recommend giving reasonable notice where possible. Guests should have an alternative place to stay arranged before leaving.