Help - Host

How does SpareRoom work? SpareRoom is a platform that connects people who have a spare room to rent with people looking for a room to live in. It is free to use for both sides. Two... Who can use this website? This website is designed for two groups of people: guests looking for a spare room or flatmate, and hosts who have a room available. It is a direct platform —... What is the cost to use this website? SpareRoom is currently free for everyone — both hosts and guests. There are no listing fees, no subscription charges, and no commission taken from any... How can I register? Registering is free and takes just a few minutes. Once registered, you can create room listings as a host, post room wanted ads as a guest, or do both — there... What rental type should I choose? When creating a listing, you will be asked to choose a rental type. SpareRoom supports two options: Room by Room and Entire Property. Choose the one that... How do I create a room listing? Creating a listing on SpareRoom is free and takes around five minutes. Your listing will appear in search results once it is active. Before you start You will... How do I hide my listing? Hiding your listing removes it from search results without deleting it. It is the best option when your room is filled, you are going on holiday, or you are not... Does this website take any commission from the payment? No. We do not take any commission from payments made between guests and hosts. Any financial arrangement is made directly and privately between the two parties.... Who sets the host fees? Each host sets their own weekly rent. We do not set, regulate, or recommend any specific amount. The rent is entirely at the host's discretion and is agreed... I cannot login If you are having trouble logging in, work through the steps below to identify and fix the problem. Problem 1 — You have not activated your account You must... Can I put my email address on my listing? Technically you can, but we strongly advise against it — and listings that include email addresses are removed from the site. Why you should not include your... My listing has been deleted Listings are removed in a number of circumstances. Understanding why helps you avoid it happening again. Reason 1 — Outdated availability dates Free host... Why you should use the message system The messaging system on this website has been designed to make communication between guests and hosts simple, safe, and centralised. We strongly encourage all... How can I see my sent messages? All messages you have sent are stored in your Sent folder. You can also check whether a recipient has read your message. How to view sent messages Log in and... How do I add, edit or delete photos? Photos make your listing significantly more attractive. Listings with photos receive considerably more enquiries than those without. You can add, change, or... How do I add my phone number? Your mobile number is stored on your profile. Once you add and verify it, it is visible to guests who view your listing and to people you message. How to add... I cannot find my listing If your listing is not appearing in search results, work through the checks below. Check 1 — Can you log in? If you cannot log in, your account may have been... How do I indicate my listing is not available? There are two ways to indicate that your room is not currently available, depending on whether you want to stay visible in search or disappear entirely. Option... How do I delete my listing? You can delete an individual listing from your My Listings page. Deleting a listing removes it permanently — it cannot be restored. If you only want to stop... My listing doesn't appear when searching a suburb The most common cause is an incorrectly saved address. When you enter your address, you must select one of the dropdown suggestions that appear as you type —... How do I contact a guest? You must be logged in to contact someone looking for a room. If you are not yet registered, register for free. Step 1 — Find a room wanted ad Search your area... How do I verify my phone number? Verifying your phone number confirms it belongs to you and allows you to display it on your listing. You will receive a verification code by SMS. If your phone... Do you inspect the accommodation or screen guests? We do not inspect accommodation or screen guests. SpareRoom is a platform that connects people looking for a spare room with people who have one available —... How do I change my email address? You can update your email address at any time from your profile. After saving, you will need to verify the new address before you can log in with it. Steps to... How do I reset my password? If you have forgotten your password and cannot log in, you can request a password reset by email. Step 1 — Go to the login page Go to /login or click Log in... How do I update my notification preferences? You can control which email notifications SpareRoom sends you. You might want to reduce notifications when you are not actively looking, or turn them back on... How do I change my password? You can change your password at any time from your Dashboard. You will need to be logged in. If you have forgotten your password and cannot log in, see How do I... How do I write a good listing? A well-written listing attracts more enquiries and helps guests decide quickly whether your room is the right fit. Guests are comparing multiple listings — a... What happens if there is a problem with my host or guest? Most room rental arrangements work well, but occasionally issues arise. Here is how to handle them. Step 1 — Communicate directly first Many issues can be... How do I set my availability dates? Availability dates tell guests when your room is free. Keeping them accurate avoids wasted enquiries and helps your listing stay active in search results. How... Online safety tips Finding a room or a flatmate online is safe when you take sensible precautions. Here are our recommendations for staying safe when using SpareRoom. Keep... How do I add nearby places to my listing? The Places Nearby section lets you list points of interest close to your property — train stations, universities, shopping centres, parks — with distance...